Hp spectre x360 touchpad troubleshooting

If you are experiencing issues with your HP Spectre x360 touchpad not working, there are several troubleshooting steps you can try to resolve the problem. In this article, we will guide you through the process of troubleshooting your touchpad on the HP Spectre x360.

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Step 1: Check External Mouse

Before proceeding with troubleshooting the touchpad, it is recommended to check if the issue persists when using an external mouse. Connect an external mouse to your HP Spectre x360 and see if it works properly. If the external mouse functions correctly, the issue may be specific to the touchpad.

Step 2: Check Touchpad Settings

On some HP Spectre x360 touchpads, you can enable or disable the touchpad by double-tapping in the upper left corner of the touchpad. Double-tap to turn the touchpad on or off. Make sure the touchpad is enabled and try using it again.

Step 3: Update Drivers

Outdated or corrupt touchpad drivers can cause issues with the functionality of the touchpad. Update the BIOS, touchpad, and chipset drivers on your HP Spectre x360 to ensure they are up to date. You can do this by following the steps below:

  1. Open the Device Manager on your HP Spectre x360 by searching for device manager in the Start menu.
  2. Expand the mice and other pointing devices category.
  3. Right-click on the touchpad driver and select uninstall .
  4. Restart your HP Spectre x360.
  5. Windows will attempt to reinstall the touchpad driver automatically.

If Windows fails to find a new touchpad driver, you can look for one on the HP website or the manufacturer's website. Follow the instructions provided to install the new driver.

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Step 4: Use Generic Driver

If reinstalling the touchpad driver did not resolve the issue, you can try using the generic driver that comes with Windows. Follow the steps below:

  1. Open the Device Manager on your HP Spectre x360.
  2. Right-click on the touchpad driver and select update driver software... .
  3. Choose browse my computer for driver software .
  4. Select let me pick from a list of device drivers on my computer .
  5. Choose hid compliant mouse from the list.
  6. Follow the on-screen instructions to install the driver.

Step 5: Run System Diagnostics

If the above steps did not resolve the issue, it is recommended to run a system diagnostics test on your HP Spectre x360. This will help determine if there are any hardware issues affecting the touchpad. To run a system diagnostics test, follow the steps below:

  1. Refer to the HP support article on running system diagnostics on your HP Spectre x360.
  2. Follow the instructions provided to initiate the system diagnostics test.
  3. Wait for the test to complete and check if any hardware components are flagged as faulty.

If any hardware components are found to be faulty, it is recommended to contact HP support for further assistance and possible repairs.

Frequently Asked Questions

Q: Why is my HP Spectre x360 touchpad not working?

A: There could be several reasons why your HP Spectre x360 touchpad is not working. It could be due to outdated drivers, disabled touchpad settings, or hardware issues. Follow the troubleshooting steps provided in this article to resolve the issue.

Q: How do I enable the touchpad on my HP Spectre x360?

A: On some HP Spectre x360 touchpads, you can enable or disable the touchpad by double-tapping in the upper left corner of the touchpad. Double-tap to turn the touchpad on or off.

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Q: Can I use an external mouse with my HP Spectre x360 if the touchpad is not working?

A: Yes, you can use an external mouse with your HP Spectre x360 if the touchpad is not working. Simply connect an external mouse to your laptop and it should function properly.

Q: How do I update the touchpad driver on my HP Spectre x360?

A: To update the touchpad driver on your HP Spectre x360, open the Device Manager, expand the mice and other pointing devices category, right-click on the touchpad driver, and select update driver software.... Follow the on-screen instructions to update the driver.

Q: What should I do if the touchpad still doesn't work after troubleshooting?

A: If the touchpad still doesn't work after following the troubleshooting steps provided in this article, it is recommended to contact HP support for further assistance. They will be able to provide you with additional troubleshooting steps or arrange for repairs if necessary.

By following the troubleshooting steps outlined in this article, you should be able to resolve the touchpad issues on your HP Spectre x360. If you continue to experience problems, it is recommended to reach out to HP support for further assistance. Remember to keep your drivers up to date and perform regular system diagnostics to ensure optimal performance of your HP Spectre x360.

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