Hewlett packard spectre touch screen not working: troubleshooting guide

Touch screens have become an essential feature in today's technological world, allowing us to interact with our devices in a more intuitive and convenient way. However, when a touch screen stops working, it can be incredibly frustrating. This article aims to provide a troubleshooting guide for Hewlett Packard Spectre touch screens that have stopped working.

Content Index

Reasons for a Non-Responsive Touch Screen

Before diving into the troubleshooting steps, it's important to understand the common reasons why a touch screen may stop working:

  • Dirty or Wet Screen: Accumulated dirt, dust, or moisture on the screen can interfere with touch sensitivity.
  • Low Touch Sensitivity: Sometimes, the touch sensitivity settings on the device may be set too low, making it unresponsive to touch.
  • Peripheral Interference: External peripherals, such as a keyboard or mouse, may interfere with the touch screen's functionality.
  • Outdated Drivers: Outdated or incompatible drivers can cause touch screen issues.

Troubleshooting Steps

Here are some troubleshooting steps you can take to try and fix a non-responsive touch screen on your Hewlett Packard Spectre:

Step 1: Clean the Screen

Start by cleaning the touch screen with a soft, lint-free cloth. Make sure to remove any dirt, smudges, or fingerprints that may be obstructing the touch sensitivity. Avoid using harsh chemicals or abrasive materials that could damage the screen.

Step 2: Adjust Touch Sensitivity Settings

If cleaning the screen doesn't solve the issue, you can try adjusting the touch sensitivity settings on your device. Go to the device's settings menu and look for the touch or display settings. Increase the touch sensitivity and test if the touch screen responds properly.

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Step 3: Remove External Peripherals

Disconnect any external peripherals, such as a keyboard or mouse, from your device. Sometimes, these peripherals can interfere with the touch screen's functionality. After removing the peripherals, check if the touch screen starts working again.

Step 4: Update Drivers

Outdated or incompatible drivers can often cause touch screen problems. To update the drivers on your Hewlett Packard Spectre, follow these steps:

  1. Open the Device Manager on your computer. You can do this by pressing the Windows key + X and selecting device manager from the menu.
  2. In the Device Manager, expand the human interface devices category.
  3. Locate the touch screen driver, which is usually named something like hid-compliant touch screen.
  4. Right-click on the touch screen driver and select update driver.
  5. Choose the option to search for updated drivers automatically. Windows will then search for and install any available updates for the touch screen driver.
  6. Restart your computer and check if the touch screen is functioning properly.

If updating the drivers doesn't resolve the issue, you may need to visit the Hewlett Packard website or contact their customer support for further assistance.

Here are some frequently asked questions about Hewlett Packard Spectre touch screens not working:

Q: How do I know if my touch screen is hardware or software-related?

A: If the touch screen is unresponsive even after trying the troubleshooting steps mentioned above, it's possible that the issue is hardware-related. In such cases, it's best to consult a professional technician or contact Hewlett Packard customer support for further assistance.

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Q: Can a cracked screen cause the touch screen to stop working?

A: Yes, a cracked screen can affect the touch screen's functionality. If you have a cracked screen, it's recommended to get it repaired or replaced by a professional technician.

Q: How much does it cost to repair a Hewlett Packard Spectre touch screen?

A: The cost of repairing a touch screen can vary depending on the extent of the damage and the specific model of the device. It's best to contact Hewlett Packard customer support or visit an authorized service center to get an accurate estimate for the repair.

Dealing with a non-responsive touch screen on your Hewlett Packard Spectre can be frustrating, but with the troubleshooting steps mentioned in this article, you can try to resolve the issue on your own. From cleaning the screen to updating drivers, these steps cover common solutions for touch screen problems. If the issue persists, don't hesitate to seek professional help from Hewlett Packard's customer support or authorized service centers.

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