Hewlett Packard, commonly known as HP, is a renowned technology company committed to creating positive and lasting change for the planet, its people, and communities. As a Technical Service Representative at HP, you will play a crucial role in providing exceptional customer support and solving technical issues for customers.
- Role and Responsibilities
- Requirements
- Compensation and Benefits
- Referral Program
-
Frequently Asked Questions
- What is the eligibility criteria for the Technical Service Representative role at HP?
- What are the key responsibilities of a Technical Service Representative at HP?
- What are the language requirements for the Technical Service Representative role at HP?
- Is relocation to Bangalore required for the Technical Service Representative role at HP?
- Are there any additional certifications that can be beneficial for the Technical Service Representative role at HP?
Role and Responsibilities
As a Technical Service Representative at HP, your main responsibilities will include:
- Managing a high volume of inbound and outbound customer phone calls, emails, chats, and orders
- Troubleshooting and fixing hardware, networking, and operating system-related queries over the phone
- Providing solutions to customers that may involve selling a product or service to resolve the issue
- Utilizing analytical and logical thinking to troubleshoot and resolve hardware and software issues
- Effectively communicating and building relationships with internal and external stakeholders
Requirements
To be eligible for the role of a Technical Service Representative at HP, you must meet the following requirements:
- Must have excellent communication skills in English (spoken and written) and Hindi (spoken only)
- Basic computer hardware knowledge
- Additional technical certifications such as A+, N+, MCSA, or MCSE would be an added advantage
- Strong customer relationship management skills, with a focus on providing exceptional customer service
- Good typing skills and time management abilities
- Willingness to work in rotational shifts, including night shifts
Compensation and Benefits
As a Technical Service Representative at HP, you will receive a competitive compensation package, including:
- Fixed CTC of ₹4L
- Variable allowances of ₹5L (performance, shift, and sales incentive)
- Insurance coverage of ₹4L
Please note that relocation to Bangalore (Whitefield/Electronic city) and working in night shifts are required for this position.
Rhode island hp dmv: a comprehensive guideReferral Program
HP offers a referral program where anyone with an eLitmus account can refer their friends to this job. As a token of gratitude, eLitmus will provide a cash reward to the referrer. Please refer to the eLitmus website for more details on the referral program.
Frequently Asked Questions
What is the eligibility criteria for the Technical Service Representative role at HP?
The eligibility criteria for the Technical Service Representative role at HP are as follows:
- Graduates from the 2018 - 2021 batch are eligible
- Any graduate from streams like BCom, BBA, BCA, BBM, BTech, etc. can apply
- Good academic record with cleared semesters
What are the key responsibilities of a Technical Service Representative at HP?
As a Technical Service Representative at HP, your key responsibilities include:
- Managing a high volume of customer phone calls, emails, chats, and orders
- Troubleshooting and fixing hardware, networking, and operating system-related queries
- Providing solutions to customers, which may involve selling products or services
- Utilizing analytical and logical thinking to resolve hardware and software issues
- Building relationships and effectively communicating with internal and external stakeholders
What are the language requirements for the Technical Service Representative role at HP?
The language requirements for the Technical Service Representative role at HP are:
- Excellent communication skills in English (spoken and written)
- Proficiency in Hindi (spoken only)
Is relocation to Bangalore required for the Technical Service Representative role at HP?
Yes, relocation to Bangalore (Whitefield/Electronic city) is required for the Technical Service Representative role at HP.
Shahid khan: richest pakistani-american businessmanAre there any additional certifications that can be beneficial for the Technical Service Representative role at HP?
Yes, additional technical certifications such as A+, N+, MCSA, or MCSE can be beneficial for the Technical Service Representative role at HP.
Overall, working as a Technical Service Representative at HP provides an exciting opportunity to contribute to the company's commitment to sustainable impact while delivering exceptional customer support and resolving technical issues.