Troubleshooting hp envy 7644 wi-fi connection | tips & solutions

Are you experiencing trouble connecting your HP Envy 7644 printer to your Wi-Fi network? Don't worry, you're not alone. Many users encounter this issue and it can be frustrating. In this article, we will explore some possible solutions to help you resolve this problem.

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Restart Your Devices

The first step in troubleshooting any connectivity issue is to restart all the devices involved. Start by restarting your wireless router. Simply unplug it from the power source, wait for a few seconds, and then plug it back in. Next, restart your printer by turning it off and then on again. Finally, restart your MAC computer. Often, a simple restart can resolve connectivity problems.

Check for Software Updates

Make sure your MAC computer is running the latest software updates. Click on the Apple icon in the top left corner of your screen, then select about this mac and click on software update. Install any available updates to ensure that your MAC has the latest drivers and software for the printer.

Restore Network Settings

If restarting your devices and updating software didn't solve the issue, you can try restoring the network settings on your printer. To do this, go to the printer's screen and navigate to setup, then network setup, and finally restore network settings. This will reset the printer's network configurations to their default values.

Reconnect to Wi-Fi Network

After restoring the network settings, go back to the printer's screen and select network, then wireless, and finally wireless setup wizard. Follow the on-screen prompts to reconnect your printer to your Wi-Fi network. Make sure that both your printer and MAC are connected to the same wireless network.

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Dual-Band Router Configuration

If you have a dual-band router with both 4GHz and 5GHz networks sharing the same name or SSID, your printer may have trouble connecting. In this case, contact your internet service provider and ask them to assign different names to each network. This will ensure that your printer can connect to the correct network.

Check Bonjour Packet Forwarding

Consult your internet service provider to confirm if your router is capable of forwarding bonjour packets. Bonjour is a networking protocol used by Apple devices to discover and connect to other devices on the network. If your router is not forwarding Bonjour packets, it may prevent your printer from connecting to your MAC. Contact your internet service provider for assistance in enabling Bonjour packet forwarding.

Perform a Ping Test

A ping test can help determine if there is a connectivity issue between your MAC and printer. To perform a ping test, follow these steps:

  1. Obtain the IP address of the printer by clicking on the wireless icon on the printer.
  2. On your MAC, go to Spotlight and search for network utility.
  3. Select the ping tab and enter the IP address of the printer in the designated box.
  4. Check the box that says send only and set the number of pings to
  5. Click on ping and check the results at the end to see if any packets were lost.

There should be 0% packet loss. If you notice any lost packets, it indicates a connectivity issue between your MAC and printer. Share the results with technical support or in online forums for further assistance.

Use AirPrint

If all else fails, you can try using AirPrint to print from your MAC. AirPrint is a built-in feature on MAC devices that allows you to wirelessly print to compatible printers. To use AirPrint, follow these steps:

Troubleshooting hp printer: tips & solutionsTroubleshooting hp printer: tips & solutions
  1. Ensure that your MAC and printer are connected to the same Wi-Fi network.
  2. Open the document or file you want to print on your MAC.
  3. Select file in the top menu, then click on print.
  4. In the print settings, choose your HP Envy 7644 printer from the list of available printers.
  5. Adjust any additional settings as needed, then click on print to start the printing process.

Using AirPrint can bypass any connectivity issues and allow you to print directly from your MAC to your HP Envy 7644 printer.

Connecting your HP Envy 7644 printer to your Wi-Fi network can sometimes be a challenging task. However, by following the troubleshooting steps outlined in this article, you should be able to resolve the issue and establish a successful connection. Remember to restart your devices, check for software updates, restore network settings, and ensure that your MAC and printer are on the same network. If all else fails, consider using AirPrint as an alternative printing method. By following these steps, you can get your HP Envy 7644 printer up and running on your Wi-Fi network once again.

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