Are you experiencing issues with your HP Officejet Pro 6968 printer not printing in cyan color? Don't worry, we're here to help you. In this article, we will guide you through the process of replacing the ink cartridge on your Hewlett Packard 6968 printer.
Cleaning the Printhead
If you're facing print quality issues, it's possible that the printhead is clogged. Cleaning the printhead can often help restore the print quality. Follow the steps below to clean the printhead:
- Open the Setup menu on the printer control panel.
- Go to the Printer Maintenance menu and then navigate to the Tools menu.
- Choose the clean printhead option.
- A test page will be printed. Examine the test page to check the print quality.
- If the print quality is still unacceptable, choose the clean again option to perform another level of cleaning.
- Repeat the cleaning process for a third time if necessary.
- If the printhead is severely clogged, it may require additional cleaning cycles. In such cases, wait for 30 minutes before performing all three levels of cleaning again.
Replacing the Ink Cartridge
If cleaning the printhead doesn't resolve the issue, the next step is to replace the ink cartridge. Follow the steps below to replace the ink cartridge:
- Open the ink cartridge access door on your printer. The carriage will move to the ink cartridge access area.
- Wait for a few seconds until the printer is idle and silent.
- Press the tab on the front of the old ink cartridge to release it. Then, pull up on the ink cartridge to remove it from the slot.
- Take out a new ink cartridge from its package and pull the orange pull-tab straight back.
- Make sure to remove the orange pull-tab and plastic wrap completely before removing the orange cap from the ink cartridge. Failure to do so may result in ink leakage.
- Hold the ink cartridge by its sides and twist the protective orange cap counter-clockwise to snap it off.
- Bend the tab away from the ink cartridge, making sure not to bend it more than 27 cm (0.5 in).
- Turn the ink cartridge so that the contacts face downward and match the label color with the color dot on the carriage.
- Slide the ink cartridge into its slot and gently press it down until it snaps into place.
- Repeat these steps for any additional ink cartridges that need to be replaced.
- Close the ink cartridge access door.
If you're still experiencing print quality issues after replacing the ink cartridge and cleaning the printhead, we recommend referring to the HP Customer Support website for further troubleshooting. You can find software and driver downloads that may help resolve the issue.
- Q: How often should I replace the ink cartridge in my HP Officejet Pro 6968 printer?
- A: The frequency of ink cartridge replacement depends on your printing usage. However, it is recommended to replace the ink cartridge when it is low, empty, or faulty.
- Q: Can I use third-party ink cartridges with my HP Officejet Pro 6968 printer?
- A: While third-party ink cartridges may be compatible with your printer, it is recommended to use genuine HP ink cartridges for optimal print quality and performance.
- Q: How can I check the ink levels on my HP Officejet Pro 6968 printer?
- A: You can check the ink levels on your printer by accessing the ink cartridge status from the printer control panel or through the HP printer software installed on your computer.
We hope this guide has helped you replace the ink cartridge on your Hewlett Packard 6968 printer. If you have any further questions or issues, feel free to reach out to the HP Customer Support team for assistance.Roy l. clay: the unsung hero of hp