Hewlett packard dv9000 recall - comprehensive guide


The Hewlett Packard DV9000 series was a popular line of laptops released by HP in the mid-2000s. However, these laptops were plagued with a significant hardware issue that led to a recall by the company. In this article, we will discuss the details of the Hewlett Packard DV9000 recall and provide a comprehensive guide for affected users.

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What was the issue with the Hewlett Packard DV9000 series?

The Hewlett Packard DV9000 series was known for its faulty graphics processing unit (GPU) and motherboard. Many users reported experiencing frequent system crashes, overheating, and display issues. These problems were primarily caused by a manufacturing defect in the GPU, which led to an accelerated failure rate.

When was the DV9000 recall announced?

The DV9000 recall was announced by Hewlett Packard in 200The company acknowledged the widespread issue and took responsibility for the faulty GPUs. As a result, HP offered free repairs or replacements for affected DV9000 laptops, even if they were out of warranty.

How to check if your DV9000 laptop is affected?

If you own a Hewlett Packard DV9000 laptop and are unsure if it is affected by the recall, you can check the serial number on the HP website. HP has a dedicated page where users can enter their laptop's serial number to determine if it is eligible for repair or replacement.

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Steps to check if your DV9000 laptop is affected:

  1. Locate the serial number of your DV9000 laptop. It is usually printed on a sticker on the bottom of the laptop.
  2. Visit the Hewlett Packard website and navigate to the DV9000 recall page.
  3. Enter your laptop's serial number in the designated field.
  4. Click on the check button to determine if your laptop is affected by the recall.

If your laptop is eligible for repair or replacement, HP will provide further instructions on how to proceed with the recall process.

What are the options for affected DV9000 laptop owners?

If your Hewlett Packard DV9000 laptop is affected by the recall, you have several options:

  • Free repair: HP offers free repair services for affected DV9000 laptops. You can contact HP customer support or visit an authorized service center to get your laptop repaired.
  • Replacement: In some cases, HP may offer a replacement laptop instead of repairing the affected DV9000. This option is usually available if the repair is not feasible or if the laptop is beyond repair.
  • Refund: In certain situations, HP may provide a refund for the purchase price of the DV9000 laptop. This option is typically offered if the repair or replacement is not possible.

Frequently Asked Questions about the DV9000 recall:

Q: How long will it take to repair or replace my DV9000 laptop?

A: The repair or replacement time can vary depending on the availability of parts and the workload of the service center. It is best to contact HP customer support or the service center for an estimated timeline.

Q: Will I lose my data during the repair or replacement process?

A: It is recommended to back up your data before sending your DV9000 laptop for repair or replacement. While HP takes precautions to preserve user data, there is a possibility of data loss during the repair or replacement process.

Q: Can I still get my DV9000 laptop repaired if it is out of warranty?

A: Yes, even if your DV9000 laptop is out of warranty, it is still eligible for free repair or replacement under the recall program.

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Q: How long is the warranty for the repaired or replaced DV9000 laptops?

A: HP provides a 90-day warranty for the repaired or replaced DV9000 laptops. This warranty covers the specific repair or replacement performed.


The Hewlett Packard DV9000 recall was a significant event in the company's history. It affected numerous users who experienced issues with their laptops' faulty GPUs and motherboards. HP took responsibility for the manufacturing defect and offered free repair, replacement, or refund options for affected DV9000 laptops. If you own a DV9000 laptop, we recommend checking if it is eligible for the recall and taking the necessary steps to resolve the issue.

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