Hp touch screen not working: troubleshooting guide

Having a touch screen is a convenient feature that allows users to interact with their Hewlett Packard (HP) computers in a more intuitive way. However, there may be instances where the touch screen stops responding, leaving users frustrated and unable to use this functionality. In this article, we will explore some possible reasons why your HP touch screen may not be working and provide troubleshooting steps to resolve the issue.

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Restart your computer

One of the simplest and most effective troubleshooting steps is to restart your computer. This helps clear the memory (RAM) and shuts down any processes or services that may be causing conflicts with the touch screen functionality.

To restart your HP computer, follow these steps:

  • Save any open documents or unsaved work.
  • Close all applications and software running on your computer.
  • Click on the start button in the bottom left corner of your screen.
  • Select the restart option from the power menu.

After your computer restarts, check if the touch screen is now working. If the issue persists, proceed to the next step.

Check the device manager

If restarting your computer didn't resolve the touch screen issue, the next step is to check the device manager to ensure that the touch screen is enabled and functioning properly.

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Follow these steps to access the device manager:

  • Right-click on the start button in the bottom left corner of your screen.
  • Select device manager from the menu that appears.

In the device manager window, expand the human interface devices category. Look for any entry related to the touch screen. If you find it, right-click on it and select either enable or update driver. If the touch screen is disabled, enabling it should resolve the issue. If it's already enabled, updating the driver may help.

If you can't find any touch screen-related entry in the device manager, it's possible that the touch screen driver is missing or corrupted. In that case, proceed to the next step.

Reinstall touch screen drivers

If the touch screen driver is missing or corrupted, reinstalling it can help restore the functionality of the touch screen. Here's how you can do it:

  • Visit the official HP support website.
  • Enter the model number of your HP computer in the search bar.
  • Navigate to the drivers and downloads section.
  • Locate the touch screen driver for your specific model and download it.
  • Once downloaded, run the installer and follow the on-screen instructions to reinstall the touch screen driver.

After the driver installation is complete, restart your computer and check if the touch screen is now working.

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Frequently Asked Questions

Q: Why did my HP touch screen stop working?

A: There can be various reasons why your HP touch screen stopped working. It could be due to a software glitch, outdated drivers, a hardware issue, or a conflict with other software or drivers on your computer.

Q: Can I fix the touch screen issue myself?

A: Yes, you can try troubleshooting the touch screen issue yourself by following the steps mentioned in this article. However, if the issue persists or if you are unsure about performing these steps, it is recommended to seek professional assistance from HP support.

Q: How can I prevent touch screen issues in the future?

A: To prevent touch screen issues in the future, make sure to keep your HP computer's operating system and drivers up to date. Regularly check for software updates and install them as they become available. Additionally, avoid installing any third-party software or drivers that may conflict with the touch screen functionality.

A non-responsive touch screen on your HP computer can be frustrating, but with the troubleshooting steps mentioned in this article, you can try to resolve the issue yourself. Restarting your computer, checking the device manager, and reinstalling touch screen drivers are some of the effective ways to troubleshoot this problem. If the issue persists, it is advisable to contact HP support for further assistance.

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