Hp envy 4520 printer offline: troubleshooting guide

If you own an HP Envy 4520 printer and it keeps showing as offline, it can be a frustrating experience. However, there are several reasons why this issue may occur, and fortunately, most of them can be easily resolved. In this article, we will provide you with a comprehensive troubleshooting guide to help you fix the hp envy 4520 printer offline problem.

Content Index

Reasons for Printer Offline Status

When your HP Envy 4520 printer appears offline, it could be due to various factors related to its connection with your device. Some common reasons include:

  • Loose or faulty USB cable connection.
  • Incorrect printer settings.
  • Wi-Fi connectivity issues.
  • Printer not powered on.
  • Low ink or toner levels.

Troubleshooting Steps

Check Printer, Cables, and Connections

Start by checking the basics. Ensure that your HP Envy 4520 printer is turned on and has enough paper in the input tray. Check for any error messages or blinking lights on the control panel. Also, inspect the printer cables and ports for any physical damage. Make sure the USB cable is securely connected or try using a different USB cable if the issue persists.

Verify Internet Connection

Ensure that your internet connection is working properly and that your printer is connected to the same Wi-Fi network as your computer. You can check the network connection settings on your printer's built-in menu or refer to the printer's manual for instructions on connecting to a Wi-Fi network.

Restart Printer and Computer

Turn off both your HP Envy 4520 printer and your computer. Wait for about 30 seconds, and then turn them back on. This simple step can often resolve minor glitches and reestablish the printer connection.

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Set Printer as Default

Make sure your HP Envy 4520 printer is set as the default printer on your computer. This ensures that your computer uses the correct printer for print and scan jobs. Follow these steps on your Windows 10 or 11 computer:

  1. Select the Start button, then go to Settings > Devices > Printers & scanners.
  2. Choose your printer from the list and select Open queue.
  3. Under Printer, click Set As Default Printer. Make sure to clear the checkboxes for Pause Printing and Use Printer Offline if they are selected.
  4. If a message appears stating that setting the printer as default means Windows will stop managing your default printer, click OK.

Clear Pending Print Jobs

If there are any pending print jobs in the queue, clearing them can help resolve the offline status. Follow these steps:

  1. Select the Start button, then go to Settings > Devices > Printers & scanners.
  2. Choose your printer from the list and select Open queue.
  3. Under Document Name, select any documents listed and click Document > Cancel. This will remove all pending print jobs.

Run Printer Troubleshooter

Windows has a built-in printer troubleshooter that can automatically detect and fix common printer issues. Follow these steps to run the troubleshooter:

  1. Select the Start button, then go to Settings > Devices > Printers & scanners.
  2. Choose your printer from the list and click Manage.
  3. Click Run the troubleshooter and follow the on-screen prompts to see if any issues are detected and resolved.

Disable Use Printer Offline Mode

If your HP Envy 4520 printer is set to Use Printer Offline mode, it will not function properly. Follow these steps to disable this mode:

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  1. Select Start > Settings > Devices > Printers & scanners.
  2. Choose your printer from the list and click Open queue.
  3. Under Printer, make sure the Use Printer Offline option is not selected.

Remove and Reinstall the Printer

If none of the previous steps have resolved the offline issue, removing and reinstalling the printer may help. Follow these steps:

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  1. Unplug your HP Envy 4520 printer from the computer.
  2. Navigate to Start > Settings > Devices > Printers and scanners.
  3. Choose the printer you want to remove and select Remove device.
  4. Plug the printer back into your computer and turn it on.
  5. If your printer is wireless or doesn't automatically appear, select the Add a Printer or scanner option and choose your printer. If your printer is not listed, you can manually add it by selecting The printer that I want isn't listed.

Reinstall Printer Drivers

If all else fails, reinstalling the printer drivers can often resolve any software-related issues. Follow these steps:

  1. Go to Start > Settings > Devices > Printers and scanners.
  2. Under Related Settings, click Print server properties.
  3. Under Drivers, select your printer's driver and click Remove > Remove driver and driver package > OK.
  4. Navigate back to the Printer Server Properties window and select Drivers > Add.
  5. Use the Add Printer Driver Wizard to reinstall your printer driver.

Q: Why does my HP Envy printer keep saying offline?

A: There are several reasons why your HP Envy printer may appear offline, including connection issues, incorrect settings, or physical damage. By following the troubleshooting steps outlined in this article, you can resolve the offline status and get your printer working again.

Q: Why does my computer say my printer is offline when it's on?

A: This issue can occur due to various factors, such as connectivity issues between your computer and printer, incorrect settings, or pending print jobs. By following the troubleshooting steps in this guide, you can resolve the offline status and ensure your computer recognizes your printer as online.

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In conclusion, if you are experiencing the hp envy 4520 printer offline issue, there are several steps you can take to troubleshoot and resolve the problem. By checking the printer, cables, and connections, verifying the internet connection, restarting both the printer and computer, setting the printer as default, clearing pending print jobs, running the printer troubleshooter, disabling Use Printer Offline mode, removing and reinstalling the printer, and reinstalling printer drivers, you can increase the chances of getting your HP Envy 4520 printer back online and functioning properly.

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