Better business bureau & hewlett-packard: a closer look

Since its establishment in 1912, the Better Business Bureau (BBB) has been a trusted resource for consumers looking to assess the performance and trustworthiness of businesses. Whether you're in need of a new wireless service provider or a local plumber, checking the BBB profiles of potential businesses can provide an added level of confidence. However, it's important to understand the limitations of the BBB and how it works. In this article, we'll explore the relationship between the Better Business Bureau and Hewlett-Packard, as well as shed light on the reliability of the BBB itself.

Content Index

The Better Business Bureau: An Overview

The Better Business Bureau is a nonprofit membership organization with chapters throughout North America. Its mission, according to its website, is to promote marketplace trust. The BBB achieves this by rating businesses based on their reliability and performance, as well as by facilitating the resolution of consumer complaints. The bureau also offers consumer education and various programs to help businesses adopt best practices.

Businesses can choose to become accredited by the BBB, which requires them to support the mission and vision of the organization. Accredited businesses are prominently displayed on the BBB website and often use their accreditation for marketing purposes. These businesses pay membership fees to the BBB, which helps fund the organization's operations.

How Ratings Work

The BBB assigns letter grades to businesses based on their performance in various areas. These grades range from a+ to f and are determined by factors such as the number of unresolved complaints, the type of business, and any government actions against the company. However, it's important to note that BBB ratings are not a guarantee of a business's reliability or performance. Consumers are encouraged to consider a business's BBB rating alongside other available information.

It's worth mentioning that the BBB introduced its letter grade system in 2009 to provide a more detailed analysis of each company or organization. Prior to that, businesses were simply rated as satisfactory or unsatisfactory.

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Dispute Resolution

Another important role of the Better Business Bureau is to act as a facilitator for disputes between consumers and businesses. Consumers can file a complaint through the BBB website or by contacting their local BBB chapter. Accredited businesses are required to respond to complaints in a satisfactory manner, while non-accredited businesses have the option to respond voluntarily. The BBB may recommend mediation or arbitration to resolve disputes.

Upon closing a complaint, the BBB marks it with a designation, such as resolved, answered, unresolved, unanswered, or unpursuable (in cases where the BBB cannot locate the business).

Criticisms of the BBB

While the Better Business Bureau has helped millions of consumers make informed decisions, it has also faced criticism. One common critique is the potential conflict of interest that arises from the BBB receiving revenue primarily from the businesses it rates. Critics argue that this may affect the objectivity of the ratings.

Reports have surfaced suggesting that paying members are more likely to receive higher ratings, while non-members may receive lower marks. In some cases, businesses with significant regulatory actions against them have still obtained high ratings from the BBB. The watchdog group acknowledges that non-member businesses are not as closely scrutinized as accredited businesses.

While the Better Business Bureau can be a valuable resource for consumers, it's important to consider its limitations and potential biases. The BBB's ratings should be used in conjunction with other research tools to make informed decisions. When it comes to Hewlett-Packard and its relationship with the BBB, it's worth exploring the specific details of their accreditation and any consumer complaints filed against them. Ultimately, consumers should approach the BBB as one piece of the puzzle when evaluating businesses and making purchasing decisions.

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