If you own a Hewlett Packard (HP) laptop with a fingerprint scanner, you may encounter issues with the fingerprint recognition feature. This article will provide you with a step-by-step troubleshooting guide to help you fix the problem. Before you begin, ensure that you have set up Windows Hello and configured the fingerprint recognition properly. If you need assistance with this, refer to the Windows Hello (biometrics): Sign in with Fingerprint scanner guide.
Windows 11 Operating System
Clean the Fingerprint Scanner
Periodically cleaning the fingerprint scanner can help improve its recognition capabilities. Use a soft cloth dampened with alcohol to gently wipe the scanner and remove any dirt or smudges. Ensure that the cloth is not too wet, and do not spray alcohol directly onto the scanner or leave any liquid on it. Allow the scanner to dry thoroughly before testing the fingerprint recognition function again.
Update and Confirm BIOS/Windows Packages/Drivers
Updating the software on your laptop can enhance system stability and optimization. It is recommended to check for and install the latest versions of BIOS, Windows packages, and drivers. You can learn how to update the BIOS version in the Windows system and use EZ Flash to update the BIOS version. For Windows and driver updates, refer to the respective guides on executing Windows Update and updating drivers via customer support in MyASUS.
Enable and Reinstall Drivers in Device Manager
To enable the fingerprint sensor, open the Windows search bar and type device manager. Click on open to access the Device Manager. Expand the biometric devices category and right-click on the fingerprint sensor option. Select enable device and test whether the fingerprint recognition works properly after enabling it. If the option to enable the device is not available, proceed to the next step.
To reinstall the fingerprint scanner driver, right-click on the fingerprint sensor and choose uninstall device. Select the option to remove the driver for this device and click uninstall. After uninstalling the driver, visit the ASUS support site to download and install the latest fingerprint driver for your laptop. Make sure to download the latest version from the ASUS Support Site.
How to fix hp error code 0xc19a0003: troubleshooting guideRestore the System from a Restore Point
If the fingerprint recognition problem has occurred recently and you have created a restore point or have an automatic system restore available, consider restoring the computer to a point before the problem started. Refer to the guide on using a restore point to restore the system.
Reset Your PC
If the problem persists after following all the troubleshooting steps, it may be necessary to reset your PC to its original configuration. Before doing so, ensure that you back up all your personal files. You can learn how to reset the system and remove all your personal files or reset the system while keeping your personal files.
If none of the above solutions resolve your problem, it is recommended to contact the ASUS customer service center for further assistance.
Windows 10 Operating System
Clean the Fingerprint Scanner
Similar to the Windows 11 troubleshooting steps, periodically clean the fingerprint scanner using a soft cloth dampened with alcohol. Gently wipe the scanner to remove dirt and smudges. Avoid spraying alcohol directly onto the scanner or leaving any liquid on it. Allow the scanner to dry thoroughly before testing the fingerprint recognition function.
Update and Confirm BIOS/Windows Packages/Drivers
Ensure that you have the latest versions of BIOS, Windows packages, and drivers installed on your laptop. Updating these components can improve system stability and optimization. Follow the guides on updating the BIOS version in the Windows system and using EZ Flash to update the BIOS version. For Windows and driver updates, refer to the respective guides on executing Windows Update and updating drivers via customer support in MyASUS.
Hp envy printer help: troubleshooting & solutionsEnable and Reinstall Drivers in Device Manager
Access the Device Manager by searching for device manager in the Windows search bar. Expand the biometric devices category and right-click on the fingerprint sensor option. Select enable device and test the fingerprint recognition functionality. If the option is not available, proceed to uninstalling and reinstalling the fingerprint scanner driver.
To uninstall the driver, right-click on the fingerprint sensor and choose uninstall device. Select the option to remove the driver for this device and click uninstall. After uninstalling the driver, visit the ASUS support site to download and install the latest fingerprint driver for your laptop.
Restore the System from a Restore Point
If the fingerprint recognition problem has occurred recently and you have a restore point or automatic system restore available, consider restoring the computer to a point before the problem started. Refer to the guide on using a restore point to restore the system.
Reset Your PC
If all troubleshooting steps fail to resolve the issue, it may be necessary to reset your PC to its original configuration. Ensure that you back up all your personal files before proceeding. Follow the guides on resetting the system and removing all personal files or resetting the system while keeping your personal files.
If none of the above solutions resolve your problem, it is recommended to contact the ASUS customer service center for further assistance.
Troubleshooting hewlett packard fax error 388: solutions & tipsAppendix
How to Confirm the Permission Setting of Full Control
To confirm the permission settings of Full Control, search for regedit in the Windows search bar and click open. If the User Account Control notification appears, select yes. Navigate to [HKEY_USER] > [S-1-5-19] > [Software] > [ElanFP] folder. Right-click the ElanFP folder and select permissions. Confirm that all user accounts and Administrators are allowed Full Control permission.
If the permission settings are correct but the problem persists, refer to the troubleshooting steps based on your current Windows operating system.
Frequently Asked Questions
- Q: Why is my HP laptop's fingerprint scanner not working?
- Q: Can I use the fingerprint scanner for other purposes?
- Q: Can I use the fingerprint scanner on my HP laptop with third-party software?
A: There can be various reasons why the fingerprint scanner on your HP laptop is not working. It could be due to incorrect driver installation, software conflicts, or hardware issues. Follow the troubleshooting steps provided in this guide to resolve the problem.
A: Yes, besides unlocking your laptop, the fingerprint scanner can be used for other purposes such as logging into websites or authorizing transactions. However, you may need to configure the specific application or website to support fingerprint authentication.
A: The fingerprint scanner on your HP laptop is designed to work with the pre-installed software and drivers. While it may be possible to use third-party software, it is recommended to use the official HP software for optimal compatibility and performance.
Troubleshooting common hp printer error codes: solutions & tipsBy following the troubleshooting steps provided in this guide, you should be able to resolve any issues with the Hewlett Packard fingerprint reader driver on your laptop. If the problem persists, it is advisable to contact the ASUS customer service center for further assistance.