Hp laptop touch screen not working: troubleshooting guide

If you're experiencing issues with the touch screen on your Hewlett Packard (HP) laptop, you're not alone. Many users encounter problems with unresponsive touch screens and wonder how to fix them. In this article, we will provide you with some troubleshooting steps to help you resolve this issue.

Content Index

Check for Physical Damage

The first step in troubleshooting an unresponsive touch screen is to check for any physical damage. Inspect the screen for cracks, scratches, or any other signs of damage. If you notice any, it's possible that the touch screen is not working due to the physical damage. In such cases, you may need to contact HP support or a professional technician to get it repaired or replaced.

Restart Your Laptop

A simple restart can often fix minor software glitches that may be causing the touch screen to stop working. To restart your HP laptop, click on the Start menu, select the Power icon, and choose Restart. Allow your laptop to reboot and check if the touch screen is functioning properly.

Update Your Drivers

Outdated or incompatible drivers can also cause touch screen issues. To update your drivers, follow these steps:

  1. Go to the HP support website and enter your laptop's model number.
  2. Navigate to the drivers and downloads section.
  3. Locate the touch screen driver and download the latest version.
  4. Install the driver and restart your laptop.

After the restart, check if the touch screen is working. If not, proceed to the next step.

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Calibrate the Touch Screen

Touch screen calibration can help resolve issues related to accuracy and responsiveness. To calibrate your touch screen, follow these steps:

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  1. Open the Control Panel on your HP laptop.
  2. Click on the hardware and sound option.
  3. Select tablet pc settings or pen and touch.
  4. In the tablet pc settings window, click on the calibrate button.
  5. Follow the on-screen instructions to calibrate your touch screen.

Once the calibration is complete, check if the touch screen is working properly.

Disable and Enable the Touch Screen

If none of the above steps have resolved the issue, you can try disabling and enabling the touch screen. Here's how:

  1. Open the Device Manager on your HP laptop.
  2. Expand the human interface devices category.
  3. Look for the hid-compliant touch screen option.
  4. Right-click on it and select disable device.
  5. Wait for a few seconds and then right-click on it again.
  6. Select enable device.

After enabling the touch screen, check if it's working properly. If not, you may need to contact HP support for further assistance.

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Frequently Asked Questions

Q: How do I know if my HP laptop has a touch screen?

A: To check if your HP laptop has a touch screen, go to the Control Panel and look for the pen and touch or tablet pc settings option. If you see these options, it means your laptop has a touch screen.

Q: Can I replace the touch screen on my HP laptop?

A: Yes, in most cases, the touch screen on an HP laptop can be replaced. However, it's recommended to contact HP support or a professional technician to ensure proper replacement and avoid any damage to your laptop.

Q: What should I do if none of the troubleshooting steps work?

A: If none of the troubleshooting steps mentioned above resolve the touch screen issue, it's best to contact HP support for further assistance. They will be able to provide you with specific guidance based on your laptop model and the nature of the problem.

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In conclusion, an unresponsive touch screen on your Hewlett Packard laptop can be frustrating, but with the right troubleshooting steps, you can often resolve the issue. If you're unable to fix it on your own, don't hesitate to seek professional help from HP support or a certified technician.

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