HP Envy 5012 troubleshooting
Every HP printer prompts error messages. All you need is to resolve the printer problems and continue to print. Make use of the troubleshooting guidelines to get the printer back. The following HP Envy 5012 troubleshooting steps will help to resolve the printer problems at once.
Troubleshooting is also the prime segment in printer utility. It is vital to diagnose your HP Envy 5012 printer at regular intervals. Analyze the printer problems and resolve them at once. Get instant printouts from an error-free printer device.
HP Envy 5012 won’t print
- Keeping the printer active, unplug the USB cable and the power cord.
- Remove the connection between the printer and the wall outlet.
- Also, keep the HP Envy 5012 printer free from the computer.
- After 2 to 3 minutes, press and hold the power button on the HP printer.
- Now, replug the power cord to the rear of the printer and the wall outlet.
- Wait for the 123.hp.com/setup 5012 printer to activate.
- Now, go to the control panel and tap on the programs and features menu.
- Uninstall all the printer entries and go to the devices and printer menu.
- Remove the printer and add it again to the list.
- Now, install the latest software with all the print features.
- Check the ink cartridges and paper tray for enough printing sheets.
- Assign a print task now and check the printer prints without prompting errors.
HP Envy 5012 Offline issue
- Download HP Print and Scan Doctor and run the file to install.
- Now, open the HP Print and Scan Doctor and tap on the start button.
- Next, select the HP envy 5012 printer from the list of printers available.
- If the printer is not on the list, resolve all the connection problems and try again.
- Else, reboot the printer and try again to add the printer.
- Tap Yes if you see a prompt asking to update all the printer updates.
- Now, tap Yes to make the envy 5012 printer default to proceed.
- The HP printer offline problem will resolve after doing all the above steps.
- You can assign print, scan, or copy tasks and continue.
- Still, the issue remains same; contact our technical experts to solve this issue.
- If the printer is still offline status, Run the HP Envy 5012 troubleshooting option.
How to reset HP Envy 5012 printer
- The power cord should connect between the printer and the wall outlet without damages.
- Now, boot up the HP printer and keep the printer active.
- Next, disconnect the power cord from the wall outlet and wait for 15 seconds.
- Connect the power cord back to the HP Envy 5012 printer and the wall outlet.
- The HP Envy printer will turn on and display the printer settings.
- Else, press and hold the power button to switch on the printer.
- Now, click on the reset button and wait for some time. If the printer asks for a reboot, do it.
- All the printer settings will change as per the new modifications.
HP Envy 5012 Error Printing
- Unplug the USB cable at first and go to the control panel settings.
- Go to Programs and Features and uninstall all the HP printer entries.
- Now, go to the ‘Devices and Printers’ menu and remove your device from the PC.
- Restart your computer and choose the device manager menu.
- Tap on the Show hidden devices menu and uninstall all the devices. Remove the drivers and software from the PC.
- Also, delete the print queue and tap on the plus icon present on the home screen.
- Add your printer model and install the latest hp envy 5012 driver and software.
- Now, assign a new print task and check if your hp envy 5012 printer is free from errors.
HP Envy 5012 not connecting to wifi
- Check if your HP Envy 5012 printer, PC, and router are active.
- Also, look at whether the PC and printer are within the network range of the router.
- Now, look at both the printer and PC share the same buffer-free network.
- Check if the router assures an interruption-free wireless network.
- Get a wireless test report and fix all the network connection problems.
- Now, reboot your Envy printer, PC, and router.
- Go to the control panel of the Envy printer and tap on the wireless icon.
- Within 2 minutes, press the WPS button on the router and wait.
- The HP Envy 5012 will connect to Wi-Fi and turn ready to print online.
HP Envy 5012 Driver Install Issue
- At first, disconnect the USB cable and the power cord from your printer.
- Now, reboot your printer and go to the devices and printers menu.
- Remove your printer and add your printer model to the list.
- Connect your Envy 5012 printer and PC using a USB cable or Wi-Fi.
- Activate the automatic driver install menu and click yes to confirm.
- Now, wait for the PC to detect the latest driver and install the driver.
- Look at whether the computer has installed an updated driver on the PC.
- Also, look at whether your PC receives consistent Wi-Fi to install the hp envy 5012 driver.
HP Envy 5012 scan issue
- At first, download and install the HP Print and Scan Doctor on your PC.
- Run the HP Print and Scan Doctor and open the HP Print and Scan Doctor.
- Tap on the start button and wait for the HP Print and Scan Doctor to display available printers.
- Choose HP Envy 5012 printer and follow the on-screen wizard.
- Resolve all the connection problems and tap on the Fix Scanning menu.
- The HP Print and Scan Doctor will resolve all the scan issues on your printer.
- Assign a scan job now and place your file facing upwards on the scanner glass.
- The HP Envy 5012 printer will scan files without any hassles.
HP Envy 5012 driver unavailable
- At first, uninstall the current driver and remove your printer from the PC.
- Now, go to the control panel and tap on the devices and printers menu.
- Tap on the plus sign to add your printer model again to the PC.
- Now, allow all the third-party permissions and go to a secure browser.
- Find a genuine HP website and enter your printer model on the home screen.
- Pick a compatible HP Envy 5012 driver and continue downloading the HP printer driver.
- Now, follow the installation guidelines to install the HP Envy 5012 driver.
- Choose a network mode to connect your printer and PC to print at ease.